Long chat trying to explain the issue, trying to walk her through the process of taking a screenshot, etc. Irrelevant for the purposes of this tale.Ding! Having had Norton in the past, I remember seeing this dreadful message, and it was burnt into my brain.
$OL: Everytime I try to download the program, I get a notification saying "This file has been removed from your computer because it's a risky file".
$B: Are you using Norton Anticirus by any chance?Well crap... Now, normally I'd walk her through the process of sisabling the anti virus to install it, but just last week I got chewed out by my team leader because I was going above my job description (read: I would solve customers' platform issues instead of letting our IT department handle it, like twlling clients to disable their antivirus/firewall and check again, or open specific ports, when the fixes to the issues were more technical than what my TL could understand. Because manglement). So instead of fixing it there and then...
$B: OK, I will need to check this with our Technical team and you should receive an update by email shortly.I did not contact IT. Instead I fired an email to my TL. Condensed to get my point across.
$B: Hey, so this client's been having issues with downloading the platform. She's running Norton and it swallows the exe file. (Easy work around here), can someone get back to her with the fix?The next day, I get an email back:
$TL: Yeah, if it's to disable the AV we can tell her to do that.And apparently one of my other, less than tech savvy collegues, sent her an email with a garbled up explanation earlier today.
$B: Welcome to $FX, how can I help?Yeah, like anyone would have. I had her account open by chance, but for the call recording software...
$OL: Hello, I was having issues with installing your platform, and I got an email from you with an explanation, but I couldn't understand it.
$B: OK, can you give me your account number please?Of course it didn't. I was having a shit week anyways, why would it start getting better now?
$OL: Sure, it's 123456
$B: OK, just a moment please.
$B: OK, so before you try to download the platform again, please find the anti virus icon on the bottom right of the screen, and right click on it.
$OL: OK. Now what?
$B: Now download the platform.
$OL: It didn't work.
$B: OK, let's try this...Enter the long and arduous process of walking her through the menus in Norton without actually being able to see them, until we got to the security history screen.
$B: OK, now look for the exe file.tl;dr Client was having download issues that can be fixed in about 5 minutes. But due to manglement I was unable to assist right away. In the end I ended up getting permission to do exactly what I got chewed up for a week before. I do enjoy helping the clients, but I'm starting to hate my job because sometimes the processes involved gang up to make me as inefficient as fucking possible...
$OL: Found it.
$B: OK, now click on it and on the right side you should see a description, and an option to restore the file.
$OL: OK, found it, now what.
$B: Click on "restore" and you should see a notification window. Check the box saying so and so, and then on restore.
$B: OK, now open your browser again and go to the downloads screen, and run the installation file.
$OL: OK, it's installing.
$B: Perfect. Once it's done, let's try to log into your trading account.
$OL: OK, it works.
$B: Perfect. Is there anything else I can help you with?
$OL: No, thank you very much for your time.
$B: It was my pleasure ma'am. Have a great day.
$OL: You too.
Mark Mcrae - Sure-Fire Forex Trading Download, Main - Surefire Forex Trading Method (third part) Skip to content. library.king [email protected] Monday – Sartuday 8 AM – 11:30 PM (Singapore Time) GMT +8. Account; VIP Account; Top Menu. Best Forex Store, Trading, Stock Download Free. Best Forex Store, Trading Library. Store . 2020 New Update; 2019 Courses; Top 100 Trading Courses; Real ... Instantly download it and you could be trading more confidently in just an hour or less from right now Instant Access! Instant download nothing to purchase and no credit card needed. Master this powerful strategy and start trading Forex with more confidence. Learn the secrets of low risk high profit trading with professional trader, Russ Horn. Sure Fire Holy Grail! Fast forex trading, easies to use, make profits with high accuracy indicator Sure fire. change your forex life, save your time, achieve trading confidence use one indicator sure fire forex holy grail. professional trading indicator based on price tick bypass with market price high low network tracker to make top bottom signal using secret strategy. it unique forex ... Download this Surefire Forex Trading System that made 1,306% return in one month of Surefire Trading Challenge. Traders Secret Library. Traders Secret Library is where the best traders in the world reveal their astounding systems in detail. This is the story of ordinary people who took part in the world’s biggest online forex trading competition and made extraordinary returns in one month of ... Instantly download it and you could be trading more confidently in just an hour or less from right now Instant Access! Instant download nothing to purchase and no credit card needed. Master this powerful strategy and start trading Forex with more confidence. Learn the secrets of low risk high profit trading with professional trader, Russ Horn. Instant download nothing to purchase and no credit card needed. Master this powerful strategy and start trading Forex with more confidence. Learn the secrets of low risk high profit trading with professional trader, Russ Horn. This could make you trade better than you have in the past and it's simple to both learn and master. Sure-Fire Forex Trading M.McRae. download B–OK. Download books for free. Find books
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